Terms of Service

1. Who we are

Global Optimize Logistics ("we", "us", "our") is a freight forwarder and customs brokerage with its head office in 123 Logistics Way, New York, NY 1000, United States. You can reach us at globaloptimizelogistics@gmail.com.

2. What we do — and what we are not

We arrange the transport of goods. We are a freight forwarder: we plan routings, book capacity with carriers, prepare documentation, and handle customs formalities on your behalf.

Unless we state otherwise in writing, we are not the carrier. The actual carriage is performed by airlines, shipping lines, road hauliers and rail operators. Their own terms and liability limits apply to the carriage leg, and those limits are often set by international conventions.

3. Quotes and pricing

Quotes are based on the information you give us and on rates available at the time of quoting. A quote is an estimate, not a fixed price, and is valid only for the period stated on it.

Charges may change if the actual cargo differs from what you declared (for example in weight, dimensions, or nature of goods), or if third parties impose costs outside our control — including but not limited to customs duties and taxes, inspections, demurrage, detention, storage, or carrier surcharges.

4. Your obligations

• Give complete and accurate details of the cargo, including weight, dimensions, and a truthful description of the goods.
• Ensure the goods are properly packed, labelled and fit for the transport mode booked.
• Provide all documentation required for export, transit and import, on time and accurately.
• Confirm you are entitled to ship the goods and that doing so is lawful in the origin, transit and destination countries.
• Pay the charges due under these Terms.

5. Prohibited and restricted cargo

You must not tender goods whose carriage is unlawful, nor dangerous, hazardous or restricted goods, unless you have declared them in writing and we have accepted them in writing in advance.

If undeclared prohibited or dangerous goods are tendered, we may refuse, return, unload, dispose of or hand over the shipment to the authorities. You remain liable for all resulting costs, fines and losses.

6. Customs and compliance

Where we act as your customs agent, we rely on the information and documents you supply. You remain responsible for the accuracy of declared values, classifications and origin.

Duties, taxes and official charges are your responsibility unless expressly agreed otherwise in writing. You are responsible for complying with applicable sanctions and export-control laws.

7. Transit times

All transit times, sailing schedules, flight schedules and delivery dates we quote are estimates given in good faith. They are not guaranteed and do not form part of any contract unless we expressly guarantee them in writing.

We are not liable for delays caused by matters outside our reasonable control, including weather, port or terminal congestion, carrier schedule changes, customs or other official inspections, strikes, or force majeure events.

8. Insurance and liability for cargo

Standard cargo cover applies as described at the time of booking. Extended cover is available for high-value goods and must be arranged in writing before the shipment moves.

Our liability for loss of or damage to cargo is limited to the amount recoverable from the performing carrier under the applicable convention or contract of carriage, or to the limits stated in your booking confirmation, whichever applies.

9. Claims

Report visible loss or damage at the time of delivery and notify us in writing within 48 hours of delivery. Notify non-delivery in writing within 14 days of the expected delivery date.

Claims made after these periods may be time-barred by the carrier and may not be recoverable. Please keep the goods, packaging and all documents available for inspection while a claim is open.

10. Payment

Unless credit terms are agreed in writing, charges are payable before the goods are released. We may exercise a lien over goods in our possession or control for unpaid sums due to us.

Overdue amounts may attract interest and reasonable recovery costs to the extent permitted by law.

11. Cancellation

You may cancel a booking before the cargo is collected. Costs already incurred on your behalf — such as carrier bookings, customs filings, or positioning of equipment — remain payable.

12. Use of this website

You may use this website only for lawful purposes. Do not attempt to gain unauthorised access to any part of it, disrupt it, or use automated means to extract data from it.

Tracking information is provided for convenience and is populated from checkpoint data as it reaches us. It may be incomplete or delayed and should not be relied on as the sole basis for time-critical decisions.

If you are given an account, you are responsible for keeping your credentials confidential and for activity carried out under your account.

13. Intellectual property

The content, branding, logos and design of this website belong to Global Optimize Logistics or its licensors, and may not be copied or reused without permission.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, loss of market, or loss of business opportunity, even if we were told such loss was possible.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

15. Governing law

These Terms are governed by the laws of the State of New York, United States, and the courts of that jurisdiction have exclusive jurisdiction over any dispute, without regard to conflict-of-law rules.

16. Changes to these Terms

We may update these Terms from time to time. The version in force is the one published on this page on the date your booking is confirmed.

17. Contact

Questions about these Terms? Email us at globaloptimizelogistics@gmail.com.